Practical guides

Make the next project
feel more manageable.

Start with a clear outcome and work through the decisions behind a connected customer journey.

Find your next step

A useful plan
for the work ahead.

A connected way to work

Move one workflow.
Keep the rest working.

If you already use several tools, begin with a manageable part of your business.

  1. 01.

    Map what you use today

    List the page, form, messages, and services involved in one customer journey.

  2. 02.

    Check what you need to keep

    Review integrations, data exports, and the requirements of existing services.

  3. 03.

    Test before switching

    Walk through the new journey yourself before moving traffic or retiring another tool.